Step 3 of 5 · Safeguarding
The CAFCASS Safeguarding Interview
Once your C100 is issued, CAFCASS (the Children and Family Court Advisory and Support Service) runs safeguarding checks and calls each parent. What you say in that call goes into the Safeguarding Letter the judge will read at your First Hearing.
What CAFCASS actually does at this stage
Before the First Hearing, CAFCASS runs basic safeguarding checks with the police and local authority, and then telephones each parent for a private, recorded conversation (usually 20–30 minutes). They write a Safeguarding Letter for the court — not a full welfare report. That comes later, if ordered.
What they will ask you
- ✓Why you've applied (or why you're responding) and what outcome you want.
- ✓Your relationship history with the other parent and how it ended.
- ✓Any domestic abuse, controlling behaviour, or coercion — in either direction.
- ✓Substance misuse, mental health concerns, or police involvement on either side.
- ✓Each child's day-to-day routine, school, friends, health, and any additional needs.
- ✓Current contact arrangements and how handovers happen.
- ✓Whether the children have witnessed conflict, and how they've reacted.
- ✓Anyone else significant in the children's lives (new partners, grandparents, carers).
How to prepare
- ✓Have your C100 in front of you — your call must be consistent with what you've already written.
- ✓Make a short list of the specific arrangements you're proposing (term-time, weekends, holidays).
- ✓Write down 3–5 dated examples of any concerns — vague allegations carry far less weight than specifics.
- ✓Take the call somewhere quiet, with the children NOT in the room or within earshot.
- ✓Keep notes during the call: name of the officer, date, time, and what you said.
The Safeguarding Letter
A few weeks before the FHDRA, CAFCASS files a letter with the court that summarises the checks, what each parent said, any risks identified, and (often) a recommendation about whether further work is needed — for example, a section 7 welfare report, a fact-finding hearing, or a referral to a domestic abuse programme.
You're entitled to a copy. Read it carefully before the hearing. If something is wrong, don't panic and don't email CAFCASS demanding a rewrite — note your response and raise it at the hearing.
Mentor Plus
CAFCASS Safeguarding Interview Phone Call Preparation
A printable / downloadable structure for your call. Scripts for difficult moments — exactly what to say and, more importantly, what not to say to prevent damaging your case.
Document 1
Document 2